Privacy Policy

Confidentiality, Data and Cancellation Policies

Confidentiality 

Counselling and psychotherapy are confidential spaces and all information you share with me is confidential. I do work with a clinical supervisor, with whom I discuss my work, however, I do not share personal identifying information. Having a supervisor is an essential part of good and ethical psychological therapy provision. If I am required to pass any information on to other services, I will only do so once I have discussed with you first. I am a member of the British Psychological Society (BPS) and the Health and Care Professions Council (HCPC) and I am bound by their codes of ethics and codes of conduct.

Data

I am committed to respecting and protecting your data. All the personal data you send to me is held securely. In providing you with the best possible service I will require you to provide some information about yourself including:

· Full name

· Date of birth

· Residential address

· Email address

· Telephone number

· Details of your inquiry

· GP details

· Other information that might facilitate treatment (e.g. medical and family history and previous history of therapy)

While I aim to use up-to-date security features, no communication across the internet is totally immune of risk. I cannot guarantee the security of your personal data transmitted through my website or via email. If you feel uneasy about communicating any information via the internet it is possible to discuss matters in person when we meet for an initial consultation.

Lawful Basis for holding and using Client Information

As a member of the BPS, the HCPC, I abide by Code of Practice and Ethics required by these organisations. The lawful basis under which I hold and use your information is solely in the service of providing you the best possible psychological consultation and psychotherapy and to collect related payment.

Your data will not be used for marketing or other purposes. It will not be shared with any third parties. In exceptional circumstances and in order to protect life or other circumstances stipulated by UK law, I may be required to pass your personal data to another person or organisation, this is usually your GP.

I will retain your personal data only as long as necessary to offer you services or as required by statutory regulations. Your personal data will be held in manner that minimizes risk of unauthorized access. 

In order to protect your privacy, it is my policy to minimise the detail of any clinical notes I hold about therapeutic work whether I see you as an individual or as part of a couple or group. These notes serve as an aide-memoire supporting my work with you and to document management of risk. They do not represent an account of session content. 

Online Services

All services are delivered via ZOOM which is both GDPR and HIPAA compliant affording the highest standard in security. However, no platform is completely immune from monitoring particularly from state sponsored operators.

When joining by computer or phone there is some device information which is collected for technical delivery purposes only. These include:

· Participant name (as entered by the participant when joining zoom)/ phone number

· Device type e.g. Mac/ Windows

· Public IP address

· Location (20-mile radius)

· Network Type e.g. WIFI or wired

· Microphone type e.g. built in

· Speaker type e.g. built in

· Camera type

· Data Centre

· Connection Time

Information about ZOOM DGPR compliance can be found here: https://support.zoom.us/hc/en-us/articles/360000126326-Official-Statement-EU-GDPR-Compliance

CANCELLATIONS

All fees are payable, unless sessions are cancelled with at least 48-hours notice.

Contact me

I am happy to discuss any questions you might have with regards to any of the information above. Please contact me on 07810844119 or via email at dr.kharay@gmail.com